Refund policy

We hope you love your purchase. If not, feel free to send it back to us!

Our return policy is for store credit only. Store credit works just like cash and never expires.

Item are eligible for return if:

      • All items are unworn, unwashed, unaltered and have the original tags still attached. Please include a copy of your receipt or packing slip. 
      • Items are shipped back within 14 days from the original purchase date
      • All items are free of makeup, deodorant, perfume, or other stains
      • Sale merchandise, gift cards, food, flowers, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items may not be returned or exchanged
      • Custom/personalized items are not eligible for return unless there is a mistake in manufacturing your order
      • During holiday season (Nov 1st to Dec 25th), we will accept your return for exchange or store credit so long as it is received by January 12, 2025.
      • To start a return, you can contact us at hello@mortonjames.com 
      • Please note that returns will need to be sent to the following address:              129 North Broad Street, Monroe Georgia 30655, United States

      • Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

      • Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase (using your store credit from the returned item) for the new item. Please contact us with any questions,  and to speed this process along: hello@mortonjames.com

Hi Friends!

We want to take a minute to explain to all of you why our return policy is what it is. We understand at times this can be frustrating but as a small business owner we do our best to allow for a policy that works for both the store as well as the customer. What most people do not understand are all the fees that are associated with each transaction, both initial purchase as well as a returned item. While big box stores are able to negotiate better rates and therefore offer the customer full returns, we as small business owners are not offered those same rates and as a consequence, those fees become detrimental to the business over time.

What we do offer is a personal connection to each one of you. We put a name with each purchase and strive to offer you the best online experience, southern hospitality and all! We know we can’t always compete with Big Box stores but our goal is to hopefully offer you a unique and personal experience that far outweighs what a corporate store can offer. As always, we are grateful for each one of you and thank you for choosing to shop at Morton James!

Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically be issued a store credit. We will send you a digital gift card/store credit.
If more than 7 business days have passed since we’ve approved your return, please contact us at hello@mortonjames.com.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.